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Investing in homes - planned improvements

To keep our homes and the people who live in them safe, all our properties are inspected and checked on a regular basis. As our homes get older certain things may need replacing or updating.

The investments we have made
What happens if we have planned improvements to your home

We plan our improvements based on what we find in your Home Improvement Review, sometimes called a Stock Condition Survey. Thank you to everyone who has let us in for a Home Improvement Review. These reviews help us to understand the condition of your home and where investment may be needed.

Between April 2025 and March 2026, we invested £131 million in Torus homes to keep them safe, warm and in good condition.

Some of the work we carried out during the last financial year included:

796 new bathrooms
1,971 new kitchens
2,925 new boilers and other heating systems
362 new doors
100 homes fitted with new windows
1,559 energy efficiency improvements installed in tenants’ homes

How does Torus plan improvements on its properties?

Every year we look at the age and condition of our properties and put together a plan for any major replacements or repairs. These can include:

Kitchens
Bathrooms
Boilers and heating systems
Windows, doors and roofs
External painting…and more.

To help us plan when to repair or replace parts of your home, we use the manufacturer’s suggested lifespan and how long they have lasted historically.

Bathrooms	30 years
Boilers	18 years
External painting	8 years
Kitchens	20 years
Radiators	36 years
Rainwater goods, e.g. gutters	30 years
Rewiring	30 years
Roof	75 years
Windows	30 years

What improvements are planned in my home?

We will contact you if we have any planned repairs or replacements scheduled for your home.

You can see if we have any future planned improvements to your home in your online account, or by contacting the Customer Hub.

What to expect if Torus has planned improvements in your home

If we have improvements planned in your home, we will give you as much notice as possible to keep disruption to a minimum.

We will:

write to you to let you know what we plan to repair or replace and when
answer any queries or concerns you have about the work
visit your home before we start work for final checks and measurements. These appointments make sure the work goes as smoothly as possible, so please let us know if you need to rearrange any appointments.

You may not get the same work completed as your neighbours, as works vary from home to home depending on age, condition, and design changes.

If you’re a leaseholder, we have a legal requirement to consult with you about the extent of the work, the likely cost involved, and the proposed contractors. We will discuss all of this with you.

If something in your home needs to be repaired, you can request a repair. Find out how to report a repair here.

Find out more in the Planned improvements FAQs.

Home Improvement Review

Home Improvement Reviews – sometimes known as a Stock Condition Survey – give us the chance to review every home to assess its condition and make sure it is safe for you to live in. We use this information to plan long-term maintenance, repairs and major upgrades.

Home Improvement Reviews usually take around 30 minutes, depending on the size and condition of your home. They are completed by a Torus surveyor.

During the review, our surveyor will look at your:

Kitchen
Bathroom
Heating system
Windows
Electrics
Roof
Walls
Doors
Guttering

We will contact you if your home is due for a Home Improvement Review, with more information about the survey, what to expect and who to contact if you have any questions.

Energy efficiency improvements

Each year, thousands of Torus homes benefit from energy efficiency improvements. You may have heard this type of work referred to as a ‘home retrofit’ before.

The improvements we make depend on the needs of each home. They can help maintain a comfortable temperature, keeping homes warmer in winter and cooler in summer. Work may include:

insulating walls
adding loft insulation
replacing windows or doors
improving ventilation.

To help make these changes, Torus uses funding from the Government's Warm Homes: Social Housing Fund, Waves 2.1 and 3. This funding is from the Department for Energy Security and Net Zero. It comes through the Liverpool City Region Combined Authority. Torus matches this funding to help make even more homes energy efficient.