Updated: 7 January 2026
Consultations
Torus wishes to consult with our customer on policies and services which impact you, your homes and your communities, so please let us know what you think, we are listening.
Our current consultations are available below:
| Consultation | Description |
Link to Survey
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Closing Date
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We don't currently have any consultations running. To learn about more ways you can get involved, contact us. |
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Opportunities
We offer a range of opportunities to get involved and have your say at a level that suits you. At Torus, we want the voices shaping our services to be as diverse as the communities we work in and welcome volunteers from all walks of life.
Our current opportunities are available below:
| Opportunity | Description | How to express your interest |
|---|---|---|
| Different ways you can have your say | CLICK HERE FOR A FULL LIST OF THE WAYS YOU CAN GET INVOLVED |
Find out more by emailing tenantvoice@torus.co.uk or call 0800 678 1894 and ask to speak to the Tenant Voice team, who will get back to you within five working days.’
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| Tenant Inspector |
Tenant Inspectors work with us to improve services for all tenants and leaseholders. They get an insight into our services and procedure and test our services to help shape services to meet the needs of others. Inspect service area’s such as Rents, Antisocial Behaviour, Housing Management, Allocations have developed a committed standard of service for tenants – to test they are doing what they have committed to carrying out Mystery shopping and Inspections! Inspections can be done from your own home or in person. Each inspection will only take a couple of hours of your time. |
To apply or to find out more call the Tenant Voice Team on 0800 678 1894 or email tenantvoice@torus.co.uk. |
Do you want to tell us more?
Please use this form to give comments on any of our services, make a service improvement suggestion or to give more feedback on our current consultation. This information goes straight to the Tenant Voice Team.
The information that you supply on our surveys are subject to the provisions of the Data Protection Act 2018. The information you provide will only be processed for the purpose for which it has been given and will not be used for any additional purposes. The purpose of this survey is to gather customer feedback to help improve services. Your responses will be stored in our secure computer systems until no longer relevant.
Key dates to get involved
Throughout the year tenants, leaseholders and shared owners have opportunities to engage in our formal structures to inform and help improve our services and challenge performance.
Contact us at TenantVoice@torus.co.uk for more information on how to get involved and join one of these events.
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Q4 2025/26
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Q1 2026/27
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Q2 2026/27
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Q3 2026/27
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| Landlord Operations Committee
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Wednesday 28 January 2026
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Wednesday 29 April 2026
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Wednesday 29 July 2026
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Wednesday 28 October 2026
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| Scrutiny Panel
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Friday 30 January 2026 Friday 27 March 2026 |
Friday 1 May 2026 Friday 26 June 2026 |
Friday 7 August 2026 Friday 25 September 2026 |
Friday 6 November 2026 Fridat 18 December 2026 |
| Community Investment Fund Panel
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May 2026 |
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November 2026 |
| Repairs and Maintenance (including Green Initiatives/Development) Panel
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Tuesday 6 January 2026
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Tuesday 28 April 2026 Tuesday 23 June 2026 |
Wednesday 8 July 2025
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Tuesday 13 October 2026 Tuesday 8 December 2026 |
| Diversity and Inclusion Panel
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Friday 6 February 2026 Friday 20 Mar 2026 |
Friday 24 April 2026 Friday 19 June 2026 |
Friday 21 August 2026
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Friday 16 October 2026 Friday 11 December 2026 |
| Extra Care and Sheltered Forum
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| Leaseholders Forum
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Wednesday 4 February 2026
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Wednesday 13 May 2026
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Wednesday 12 August 2026
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Wednesday 11 November 2026
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| Customer Resolution Panel
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Wednesday 11 February 2026 |
Wednesday 15 April 2026 Wednesday 10 June 2026 |
Wednesday 5 August 2026 Wednesday 30 September 2026 |
Wednesday 25 November 2026
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| Editorial Panel
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Wednesday 4 February 2026
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Wednesday 22 April 2026 Wednesday 10 June 2026 |
Wednesday 12 August 2026
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Wednesday 7 October 2026 Wednesday 2 December 2026 |
| Policy Consultation Panel
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| Tenant Inspectors
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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| Mystery Shoppers
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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Join Torus Talk
While you're here, why not consider joining other customers on Torus Talk?
If you would like to get involved digitally, then why not join the other customers in Torus Talk, a closed Facebook group just for Torus tenants and leaseholders. Torus Talk gives you a chance to feedback on our services, just click here to join (there is a verification process).