Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
Updated: 23 February 2023
We are committed to reducing door-step crime, including bogus callers, claim farmers (a person or company who encourages someone else to make a claim) and rogue traders.
Sometimes, bogus callers may say they’re from Torus (Helena Homes, Golden Gates Housing Trust or Liverpool Mutual Homes) or HMS.
Bogus callers can also contact you via the phone and with leaflets as well as visiting your home.
If you’re unsure who someone is, do not let them into your home. If you feel unsafe, please call the police and let us know.
You should not let anyone into you home you are not comfortable with , to help safeguard against these types of callers, please Always ensure you ask to see the ID of unknown visitors to your home - all Torus Group (including HMS) staff will carry photo ID with them.
If someone claiming to be from Torus or HMS comes to your home, but you are not sure, please call us free on 0800 678 1894 to check.
Residents have reported a rise in ‘scam’ calls by people pretending to be from Torus or another organisation.
Scam phone calls commonly include:
Scammers can also visit your home pretending to be:
What to do:
If someone claiming to be from Torus or HMS calls you up, but you are not sure, please call us free on 0800 678 1894 to check.
The safest way to pay us with a bank card is through the Torus Secure Payment Portal.
If someone contacts you by phone claiming to be from Torus or HMS, but you are not sure, please take their details and call us free on 0800 678 1894 to check.
Find out more about Disrepair Claims Farmers here.