Rent and service charge change 2026 - Your rent and service charge booklet for 2026 to 2027 has been sent to you. Please keep your booklet in a safe place. Learn more at torus.co.uk/rentchanges26
Customer research survey - We are carrying out some research from Monday, 23 February until Friday, 20 March 2026. You might be contacted by our research partners. Find out more.
We want to keep the neighbourhood you live in as clean and tidy as possible. You can help by making sure you get rid of your rubbish and recycling responsibly.
Your local council is responsible for providing rubbish bins and their collection. Find out about your bin collection, so you don’t miss bin day, go to your local council’s website:
If you are not sure which council is responsible for your bin collection, visit: www.gov.uk/find-local-council
You can find out about what you can recycle at home on the Recycle Now website.
It’s important that you put the right recycling in the right bin, or it might not be collected. If your recycling bin is rejected, it can lead to overflowing bins. This can cause an unsightly mess in your neighbourhood.
Your local council is responsible for providing recycling bins and their collection. You can also check on their website what you can put in your recycling bin:
If you are not sure which council is responsible for your recycling, visit: www.gov.uk/find-local-council
New legislation means that if you haven’t already started food waste recycling, soon you will have a food waste collection.
Each local council might have different rules, but generally, you will be able to recycle:
It’s really important you follow your local council’s instructions about using and storing your food caddy to keep your neighbourhood clear of debris.
Find out about food recycling, collections and food caddies, on your local council’s website:
Your small caddy could make a big difference. Each caddy of food waste produces enough electricity to:
Want to make your food go further and reduce food waste? Visit the Love Food, Hate Waste website.
If you need a new bin, recycling bags, or a container, please get in touch with your local council.
Fly-tipping is not only illegal and costs money to remove, but it can also be potentially harmful to people's health. You can dispose of large items responsibly.
If you have a car, you can take rubbish to a tip for free.
If you live in Liverpool and you need an item removing
If you live in St Helens and you need a bulky item removing
If you live in Warrington and you need a bulky item removed
Other councils, visit www.gov.uk/find-local-council
We want to keep our estates as clean and tidy as possible. If you see items that have been dumped or spot someone fly-tipping in your area, please report it. We take reports of littering and fly-tipping on our land very seriously
If the rubbish has been dumped on an area that we own, either inside or outside a building, please report it by:
If you know who is responsible, you can let us know in confidence. Please give us as much detail as possible, such as the type of waste and exactly where it’s located. This will help us prioritise its removal and our investigations to prevent it from happening again.
If you see items dumped or someone fly-tipping in an area not managed or owned by us, you can report it to your local council.