Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
A one stop shop for information for our new tenants
As a new tenant you will have received your tenancy agreement and a welcome pack full of information to help you settle into your new home.
We understand that moving into a new home can be daunting, with so much to arrange and sorting out to do, so we wanted to make life a little easier and create you a one-stop-shop of information for new tenants.
At Torus, our customers are at the heart of what we do, and we are committed to delivering a high-quality service.
We try hard to provide the right services, at the right time and the right place. But we also understand that there are times when you might not be satisfied.
If you’re not happy - we want to know about it straight away so that we can resolve things quickly for you. We are here to listen and learn and welcome your feedback, which helps us to develop and improve services for you.
It’s important to tell us when things go right or when they go wrong so we can continue to improve our service to you.
We’re proud of our work and achievements, but we don’t expect others to take our word for it. We’re a transparent organisation that’s honest about its successes and areas where we could do better. Each year we publish reports and a wide range of other content that shines a light on our work and how we’re performing. Want to find out more?
Manage your tenancy 24/7 with our online services
How to us know if you have issues with your property
Find out what you are responsible for
We offer a variety of ways to pay your rent
Accessing help and support
Never miss a payment
How to make a complaint, give a compliment or feedback
Having issues with ASB?
Find out what we do to keep you and your home safe
National and local support for victims and perpetrators
Promoting the safety of adults and children, protecting from abuse and neglect
Important advice to be gas safe and your free mandatory gas safety check
Help improve services by having your say
Join the Torus Facebook group for tenants and leaseholders
Support to get closer or into employment or training
Tenancy agreement, responsibilities, making changes or leaving
Find out who your Neighbourhood Officer is
What you need to do if you want to make changes to your home
Your responsibility as a pet owner and permissions for pets
Share your experiences of our services so we can make improvements