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Updated: 2 October 2023
We want our homes and neighbourhoods to be great places to live. We also know that sometimes people don't get on and can suffer because of the ways others behave.
If you or someone you know is suffering because of anti-social behaviour (ASB), tell us. Our teams are on hand to lend their support.
We're not all the same and we all have different lifestyle choices, some of which we may not like, but if someone's actions are causing you alarm, distress or harassment, there are steps we can take to help.
What is considered ASB may be different depending on the circumstances, for more information please read our ASB policy.
Talk to the person. They may not know they’re upsetting you. Often you can sort out personal disagreements and everyday problems just by talking them over. When you do talk to the person remember to:
If you are concerned that noise coming from a neighbour could be domestic abuse, please do not wait to report to us, find out more about what you can do and how to report here.
If you've tried talking to the person and the problem continues then you must let us know.
You can report the problem:
If your report is urgent or an emergency, please don't wait, call the Torus Customer Hub 0800 678 1894. If someone is in immediate danger call the Police on 999.
The more information we have, the easier it is for us to investigate. If you are reporting antisocial behaviour to us, please include your contact details so we can get in touch to find out more and keep you updated.
Even if you want to remain anonymous, you can still report a problem; we will do our best to act with the information we have.
Reports are dealt with promptly and you may be contacted by a Safer Estates Officer who is fully trained to help resolve things as quickly as possible.
Torus often receive reports of noise coming from neighbouring properties, however, some noise disturbances fall outside of what would be considered every day acceptable household noises, such as playing excessively loud music, or increased noise levels at inconsiderate times, either late at night or in the early hours of the morning.
Noise nuisance can be very subjective and several factors must be taken into account such as the time it occurs, levels of noise, frequency, duration of the noise, and the type of noise. The type of property can also be a factor, with noise being more sensitive in communal blocks and flats.
If you have recently reported multiple incidences of ASB and no action has been taken, you can ask your local authority to activate a ASB Case Review.
A ASB Case Review gives you the right to request a review into your case and bring agencies (e.g. Torus, the council, police) together to find a solution.
For more information about ASB Case Reviews, visit:
Cuckooing is when a drug dealer takes over the home of a vulnerable person who often lives on their own in order to use it as a base for drug dealing. Just like a cuckoo, the dealer moves in, takes over the property and turns it into a drugs den.
Dealers will choose someone they can scare, bully and control. They will seem friendly at first.
Victims of ‘cuckooing’ are often drug users but can include older people, those suffering from mental or physical health problems, female sex workers, single mums and those living in poverty. Victims may suffer from other forms of addiction, such as alcoholism, and are often already known to the police. Dealers often approach the victim offering free drugs to use their home for dealing.
Cuckooing is often linked to county lines drug dealing where urban gangs travel to suburban areas to establish a base for drug dealing. As a result of these actions, those being “cuckooed” can suffer from abuse and exploitation.
Signs of ‘Cuckooing’ to look out for:
Torus wants you to feel safe in your home, so if you suspect ‘cuckooing’ is taking place, or you think you are a victim of cuckooing is urged to contact the ASB (Safer Estates) Team or the Police.
Alternatively, you can report information anonymously to Crimestoppers on 0800 555 111.
Dealing with noise nuisance – what you can do: help & advice
Information for victims of hate crime and harassment
ASB is behaviour that is disruptive to you, the people around you, or your local community.