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Keeping you informed

We regularly send out customer eShot updates to customers, covering:

  • Service updates
  • Opportunities
  • Help and Support

Though content for the updates are in the majority the same for all Torus customers, we produce three versions, one for each of our main heartlands to signpost customers to the varying partner opportunities available in those locations. Check out our most recent updates below.

It’s important to keep your details up to date

Remember, it is very important that you let us know if you change your email address or mobile number. This will help us to keep you informed about our services, speak to you about your tenancy, contact you in an emergency or ask for your feedback to improve services.

We won’t contact you unnecessarily and we comply with all data protection legislation so will not be sharing your email or details.

You can update your details using your online account to change your telephone numbers and update your email addresses online. Alternatively, you can send the updated contact details, along with your full address, to