- Rent and Money Matters
- Ways To Pay Your Rent
- Set Up A Direct Debit
- What Happens If You Don't Pay Your Rent
- Struggling To Pay - Help and Support
- Non-Collectable Weeks
- Make a payment online
- Universal Credit and benefits
- Reporting Repairs
- Types of Repairs
- Repair Responsibilities and Rechargeable Repairs
- Disrepair
- Damp and Mould Issues
- Anti-Social Behaviour (ASB)
- Reporting ASB
- Dealing With Noise Nuisance
- Hate Crime and Harassment
- Cuckooing - What it is and what to do
- Your Home, Your Safety
- Gas Safety and Gas Safety Checks
- Fire Safety
- Electrical Safety
- Asbestos Safety
- Water Safety
- Lift Safety
- Meter Tampering
- Flood Safety
- Communal Areas
- Seasonal Safety Tips
- Building Safety - High-Rise Blocks
- Keeping you safe - Safeguarding
- Reporting concerns – abuse & neglect
- Private Fostering and Protecting Children
- Complaints, Compliments and Feedback
- How to make a complaint
- How to give a compliment
- Learning from Complaints and Feedback
- Tenant Voice - Get Involved
- Ways to Get Involved
- Together with Tenants Charter
- Consultations, Opportunities and Projects
- You Said, We Did
- Customer approved – what does it mean?
- Estate Walkabout and Impact Days
- Your Tenancy
- Your Tenancy Agreement
- Tenancy Responsibilities
- Succession
- Ending Your Tenancy
- Absence From Your Home
- Your Neighbourhood Officer
- Death of a Tenant
Our services at your fingertips
Manage your tenancy online 24/7, using your own account through the Torus customer portal. Our online services put all your information at your fingertips.
- View your latest rent statement and payments
- Report and schedule repairs
- Pay safely and securely
- Set up a Direct Debit
- Update your personal details
Our services at your fingertips
No won’t need to wait for us to be open, you can manage your tenancy at a time that is convenient to you - all without ever picking up the phone!
The portal is your one-stop shop for managing all your tenancy needs, so why not save time and do it online and set up your own Torus account now!
How to set up your account
All you need to do is activate your account using your date of birth, an email address and your Tenancy Number (you’ll find this on your tenancy agreement).
Your Tenancy Number has 9 digits and starts with 1, 2 or 3:
- Starts 1000: St Helens customers before September 2021.
- Starts 2000: Warrington customers before September 2021.
- Starts 3000: New customers from September 2021 / all Liverpool customers
Can’t remember your tenancy reference number? Don’t worry, you can request it here: Request Tenancy Reference Number
More and more customers manage their homes online because it’s quick, simple and convenient. Isn’t it time you did too?
If you are struggling to set up your account, contact Torus Customer Hub at info@torus.co.uk or call 0800 678 1894.