Rent and service charge change 2026 - Your rent and service charge booklet for 2026 to 2027 will be with you by the end of February. Please keep your booklet in a safe place. Learn more at torus.co.uk/rentchanges26
Customer research survey - We are carrying out some research from Monday, 23 February until Friday, 20 March 2026. You might be contacted by our research partners. Find out more.
Part of Torus Support Network, our supported housing schemes offer safe and secure, short and long-term accommodation for vulnerable people.
We have a variety of supported housing schemes across the heartlands, offering supported housing to help:
Support providers are on-site during the day and sometimes overnight depending on the customer’s needs.
Our supported housing service does not generally offer personal care and focuses on supporting vulnerable people to successfully sustain their tenancies, or move on to more independent, longer-term accommodation.
Supported housing is normally accessed via referral from an agency such as the relevant Local Authority, including Adult Social Care, Housing Options and various other partners working with vulnerable adults who require support.
If you would like to speak to someone, or find out more about the support available, you can contact our Operations Manager Supported Housing and Domestic Abuse, Kayleigh Archbold, via Torus Customer Hub 0800 678 1894 or info@torus.co.uk.