Direct Debit notice: Starting 24 July, we are switching to AllPay to manage our Direct Debit payment collections. There should be no impact to payments, but a letter with details will be sent to all DD customers.
Anti-Bribery Policy (pdf)
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Lifting Equipment Safety Policy (pdf)
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Anti-Fraud Policy (pdf)
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Liverpool Allocations Policies (link)
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Anti-Money Laundering Policy (pdf)
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Neighbourhoods Policy (pdf) |
Anti-Social Behaviour Policy (pdf)
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Rechargeable Repairs Policy (pdf) |
Asbestos Safety Policy (pdf) | Rent and Service Charge Setting Policy (pdf) |
Complaint Policy (pdf)
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Responsive Repairs & Maintenance Policy (pdf) |
Data Protection Policy (pdf)
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Safeguarding Adults Policy (pdf)
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Damp and Mould Policy (pdf)
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Safeguarding Children Policy (pdf) |
Discretionary Compensation Policy (pdf)
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Shareholding Membership Policy (pdf) |
Domestic Abuse Policy (pdf) | St Helens Allocations Policies (link) |
Electrical Safety Policy (pdf)
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Tenancy Policy (pdf) |
Empty Homes Maintenance Policy (pdf)
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Torus Competition Rules (pdf) |
Equality, Diversity & Inclusion Policy (pdf) | Torus Supply Chain Code of Conduct (pdf) |
Excessive Use and Unreasonable Behaviour Policy (pdf)
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Unacceptable Service User Policy (pdf) |
Fire Safety Policy (pdf)
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Vulnerability Policy (pdf) |
Gas and Carbon Monoxide Safety Policy (pdf)
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Warrington Allocations Policies (link) |
Grounds and Tree Maintenance Policy (pdf) | Water Safety Policy (pdf) |
Income Collection and Recovery Policy (pdf)
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