- Rent and Money Matters
- Ways To Pay Your Rent
- Set Up A Direct Debit
- What Happens If You Don't Pay Your Rent
- Struggling To Pay - Help and Support
- Non-Collectable Weeks
- Make a payment online
- Universal Credit and benefits
- Reporting Repairs
- Types of Repairs
- Repair Responsibilities and Rechargeable Repairs
- Disrepair
- Damp and Mould Issues
- Anti-Social Behaviour (ASB)
- Reporting ASB
- Dealing With Noise Nuisance
- Hate Crime and Harassment
- Cuckooing - What it is and what to do
- Your Home, Your Safety
- Gas Safety and Gas Safety Checks
- Fire Safety
- Electrical Safety
- Asbestos Safety
- Water Safety
- Lift Safety
- Meter Tampering
- Flood Safety
- Communal Areas
- Seasonal Safety Tips
- Building Safety - High-Rise Blocks
- Keeping you safe - Safeguarding
- Reporting concerns – abuse & neglect
- Private Fostering and Protecting Children
- Complaints, Compliments and Feedback
- How to make a complaint
- How to give a compliment
- Learning from Complaints and Feedback
- Tenant Voice - Get Involved
- Ways to Get Involved
- Together with Tenants Charter
- Consultations, Opportunities and Projects
- You Said, We Did
- Customer approved – what does it mean?
- Estate Walkabout and Impact Days
- Your Tenancy
- Your Tenancy Agreement
- Tenancy Responsibilities
- Succession
- Ending Your Tenancy
- Absence From Your Home
- Your Neighbourhood Officer
- Death of a Tenant
Tenancy Sustainment Team
You can struggle to sustain your tenancy for many reasons. Torus has dedicated Tenancy Sustainment Teams in each heartland to offer you support to get back on track.
- Manage your tenancy
- Support with money
- Access to food and support
The Torus Tenancy Sustainment Team will work with families and individuals to understand their needs and agree actions to turn the tenancy around.
A full needs assessment is completed to establish any support required working together with our internal staff and external partners. As part of the actions, they can also offer support with food vouchers, grant applications and much more.
Each area has their own team, email yours directly on:
- Liverpool - tenancysustainliverpool@torus.co.uk
- St Helens - tenancysustainsthelens@torus.co.uk
- Warrington - tenancysustainwarrington@torus.co.uk
Or call 0800 678 1894 and ask to speak to the Duty Tenancy Sustainment Officer for your area.
If you are a professional looking to refer someone you are working with to the Tenancy Sustainment Team, please email the area the tenant lives to request a referral form and referral guidance. The referral needs to be completed with tenant’s consent.