Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
The Torus Tenancy Sustainment Team will work with families and individuals to understand their needs and agree actions to turn the tenancy around.
A full needs assessment is completed to establish any support required working together with our internal staff and external partners. As part of the actions, they can also offer support with food vouchers, grant applications and much more.
Each area has their own team, email yours directly on:
Or call 0800 678 1894 and ask to speak to the Duty Tenancy Sustainment Officer for your area.
If you are a professional looking to refer someone you are working with to the Tenancy Sustainment Team, please email the area the tenant lives to request a referral form and referral guidance. The referral needs to be completed with tenant’s consent.