Updated: 9th November 2023
As part of our commitment to invest in our existing homes and neighbourhoods, around every 30 years, we hope to upgrade our rented customers’ bathrooms.
This is to ensure that you home remain in a good and safe condition.
The following information outlines essential information you need to know if you are offered a brand-new bathroom from Torus.
In 2021, in consultation with customers, Torus significantly improved the specification of the bathrooms that we installed into our existing customers’ homes.
The new bathrooms provide a quality finish and include:
We will keep you fully informed every step of the way and aim to complete the installation in 10 working days, meaning about two weeks on-site in your home.
All works are done with plenty of notice and at a time to suit you.
We will remove the existing bathroom and make good any remedial work required.
Temporary facilities will be provided such as a toilet and wash hand basin throughout the works.
Once the initial checks and surveys have been completed our partnering contractor HMS will contact you to let you know when the work will start on your home.
We will keep you updated throughout the process.
Your property will sit on a full year programme so this could be at any point between this April and March the following year.
Yes, prior to any works starting, you will be fully involved in the process and will be offered a choice of colour of your ceramic tiles and vinyl plank flooring.
Please note that once you have selected your bathroom options, you will not be able to change your mind.
We want to work with customers to make the process as simple as possible, to help us achieve this, we ask that customers please: