• Rent and Money Matters
• Ways To Pay Your Rent
• Set Up A Direct Debit
• What Happens If You Don't Pay Your Rent
• Struggling To Pay - Help and Support
• Non-Collectable Weeks
• Make a payment online
• Universal Credit and benefits
• Rent and Service Charge Change

• Reporting Repairs
• Types of Repairs
• Repair Responsibilities and Rechargeable Repairs
• Disrepair
• Damp and Mould Issues

• Anti-Social Behaviour (ASB)
• Reporting ASB
• Dealing With Noise Nuisance
• Hate Crime and Harassment
• Cuckooing - What it is and what to do

• Your Home, Your Safety
• Gas Safety and Gas Safety Checks
• Fire Safety
• Electrical Safety
• Asbestos Safety
• Water Safety
• Lift Safety
• Meter Tampering
• Flood Safety
• Communal Areas
• Seasonal Safety Tips
• Building Safety - High-Rise Blocks

• Domestic Abuse Support
• Victim Support
• Perpetrator Support

• Keeping you safe - Safeguarding
• Reporting concerns – abuse & neglect
• Private Fostering and Protecting Children

• Complaints, Compliments and Feedback
• How to make a complaint
• How to give a compliment
• Learning from Complaints and Feedback

• Tenant Voice - Get Involved
• Ways to Get Involved
• Together with Tenants Charter
• Consultations, Opportunities and Projects
• You Said, We Did
• Customer approved – what does it mean?
• Estate Walkabout and Impact Days

• Your Tenancy
• Your Tenancy Agreement
• Tenancy Responsibilities
• Succession
• Ending Your Tenancy
• Absence From Your Home
• Your Neighbourhood Officer
• Death of a Tenant

• About Your Home
• Aids and Adaptations
• Home Improvements Guide
• Pets in the Home
• Damp and Mould
• Hoarding Support

• Investing in Homes - Planned Improvements
• SHDF Retrofit Schemes

• Surveys
• Tenant Satisfaction Measures (TSM)

• Online Services

• Communal Areas and Green Spaces

• Contents Insurance

• Customer Service Standards

• Swapping Homes

• Information for Leaseholders

• Buying Your Rented Home

• Information for Shared Owners

• Information for Rent to Buy Customers

• Information for New Tenants

• Bogus Callers - How to Stay Safe

• Pest Control

• Tackling Abuse Against Staff

• Bins, Fly Tipping and Bulky Waste

• All Torus News

• Customer Updates