Starts at Home Day 2021 – Celebrating Supported Housing

August 31st 2021

As a provider of supported housing for older and vulnerable people, Torus is proud to support the fifth national ‘Starts at Home’ day to celebrate these vital services.

The impact of the Covid-19 pandemic has demonstrated the true value of these services and how important they are to the 3,928 customers currently living in Torus supported homes.

‘Starts at Home Day’ is led by the National Housing Federation, an organisation representing social landlords with around 6 million customers. The campaign celebrates the support hundreds of thousands of vulnerable people receive in supported housing to become independent, gain confidence and to live safely.

Paula Underwood, Torus Group Head of Support Network, said:

“At Torus we are committed to helping people remain safe, healthy and happy at home for longer.  We do this by offering a variety of services, tailored to individual needs that help our customers remain independent, stay in control of their lives and enjoy a better quality of life.

“Over the past year, having a safe place to call home has been even more important.  The pandemic meant that we spent more time in our homes, a lot of our customers were separated from their families and friends, with residents in our supported living schemes often feeling isolated and vulnerable.

“The last year has shown why supported housing is so important.  During the pandemic our front line staff, including those working in our supported living schemes, became key workers, meaning that were able continue working in our schemes.  They worked alongside the on-site care providers and Torus Foundation to provide them with support, Covid-safe activities to keep spirits, reduce isolation and most importantly keep them safe.”

 Alderwood Lodge Sheltered Scheme resident, Dorothy talks about the support she received from her Scheme Manager, during the pandemic;

“I felt a little bit daunted when the pandemic broke out. The lockdown made me feel isolated and it was a challenging, and sometimes frightening, time.

“But thanks to the support from my Scheme Manager, Jackie, I was given a real boost. She made me feel more positive. Having that human connection, made me feel less isolated and more able to cope and it was great to know she was around or at the end of the phone if I needed to talk.

“I was also delighted with all the puzzle packs, the homemade soups and food parcels that were delivered, as some days I was too fearful to go out.

“Torus helped me through the uncertainty and things became a little more tolerable for me and allowed me to cope better, especially when the contact was face-to-face.”

These vital schemes provide homes and support for older people and people with disabilities to live independently. They also include emergency refuge and support for victims of domestic abuse to help them stabilise and rebuild their lives. There is also accommodation and support for homeless people from veterans and refugees – moving people from rough sleeping into a settled home, education, training or employment.

Torus is joining the National Housing Federation and its members, in continuing to celebrate and protect these housing schemes to ensure that every person in Warrington, St Helens and Liverpool who needs extra support has a home to live in.

Follow the campaign on Twitter using #StartsAtHome and @WeAreTorus.

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