Our Christmas hours and services

December 14th 2020

Torus will close for the Christmas holidays on Thursday 24 December 2020.

Across our three heartlands, we will be providing an emergency out of hours emergency repairs service for our customers 24 hours a day, from 1pm on Christmas Eve until 8am on Monday 4 January 2021, which can be contacted on 0800 678 1894.

You can find out more on our customer websites:

Some of our support services will remain open as staff in Torus Support Network will be spending the festive season making sure our older and vulnerable customers in our schemes, Refuge and communities remain safe this Christmas.

Staff, including the bistro and domestic staff will remain on site in our Extra Care schemes. Managers in our Sheltered Schemes will be on-site providing cover and Support Network Managers are also providing 24-hour cover for our supported living schemes over the whole of the Christmas period.

The Staying Home Team will be on duty checking for emergencies and dealing with welfare concerns.

The Refuge remains open 24/7 with staff continuing to support to residents, take in admissions and take calls to the 24-hour helpline and Domestic Abuse Outreach will be working to process high and medium risk referrals to the Safe2Speak service to prevent delays in victims being contacted.

Merry Christmas and Happy New Year from everyone at Torus.