Making an impact across our neighbourhoods

September 7th 2021

Over the summer, teams from across Torus, HMS have joined our charitable arm, Torus Foundation on 14 Environmental Impact Days in the heart of our communities.

The events, which took place in Torus Neighbourhoods, delivered messages of support, made improvements to outdoor spaces, provided skips for rubbish and provided an opportunity for face-to-face customer engagement while collecting feedback and queries from local residents.

From the 14 Environmental Impact days held so far, the with teams achieved the following for communities:

Jan Calland, Torus Regional Director, said:

“We want our neighbourhoods to be safe, thriving places, a community that people are proud to call home.  By commissioning Torus Foundation to organise the Environmental Impact Days and with Covid restrictions eased we were keen to get back out into our communities, talk to residents face-to-face and most importantly reassure them that we are still here for them.

“It was wonderful to see our Tenant Voice team spreading the word about how customers can get involved, our Neighbourhoods and Safer Estates Teams discussing local issues with residents and our colleagues from Torus Foundation promoting the wide range of support available to tenants and residents.

“The key to growing strong communities is building successful working relationships with both the people who live in them and our local partners.  We were grateful for the support on the days from the Police, Fire Service, local authorities and our contract partners, HMS who were extremely busy taking on the environmental works, removing tonnes of rubbish and tidying green spaces.

“We are looking forward to the next round of events which hopefully we will be able to engage with more customers.”

Future impact days are being organised across the heartlands, so if you see us, come over and say hello.

But in the meantime, you’re welcome to get in touch for support from Torus Foundation by emailing or calling 0300 123 5809. Find out more about support, including improving your digital skills, getting into or closer to employment, improving your skills, health & wellbeing, mental health, managing your money and much more on the Torus Foundation website.

You can also have your say about your neighbourhood via Tenant Voice, to get involved email the team directly at or call via Torus Customer Hub 0800 678 1894.  You can find out more at