Updated: 1 June 2020
Putting our customers – Resuming ‘New Normal’ Services
Following new guidelines from the Government and with new safety measures in place, we’re pleased to let you know that we’re restarting some of our services which were suspended due to the coronavirus, such as allocating homes and repairs.
We’re committed to continuing to put customers first and throughout the pandemic their safety has been a priority for us, and this will not change as we move forward. We understand that this is still a very worrying time but, as we resume our services, we want to assure you that we’ve spent a lot of time planning how we deliver services to make them safe and to protect customers and staff, complying in all aspects, with the Government’s guidance on managing the risk of Coronavirus.
As throughout the pandemic we have a legal requirement to do gas safety checks and other important inspections and the reason we do them is to keep you safe. The Government has confirmed that essential safety checks must go ahead even where someone is on the shielded or vulnerable list.
Rest assured, any decisions we make as we resume our services will still put customers health, safety and wellbeing first.
We expect it is going to take some time as we adapt to the new normal and we thank everyone again for their patience.
You can get up-to date services information on our landlord websites:
With more updates and information on our dedicated websites:
You can also keep up to date with news from Torus via our Twitter account @WeAreTorus.
Keeping in Touch Magazine: The ‘Keeping in Touch’ magazine (April) gave you important information about our services at that time.
Please be reassured that the safety of our tenants, residents, staff and contractors remains our top priority.