Coronavirus – Torus services and keeping you safe

March 11th 2020

Updated: 1 APril 2020

The safety of our tenants, staff and contractors remains our top priority as the coronavirus situation evolves.

As you’d expect, we are doing everything we can to protect our tenants, residents, staff and contractors. This is especially true in our older peoples and supported housing schemes where we are taking steps to minimise the risk of disruption and ensure we can continue to deliver services safely.

There is still a requirement for us to continue providing many of our ‘essential’ services such as emergency repairs, compliance safety checks and services to our customers. We want to assure you that we are doing all we can to minimise the spread of infection whilst continuing to maintain these ‘essential’ services.

As the situation evolves, we are making some changes to our services:

You can find out more on all of the above on our dedicated websites:

Putting you first – how Torus is helping customers

We understand that coronavirus is causing much anxiety and concern for our customers and we are asking our customers who are self-isolating and  experiencing difficulties to please get in touch so we can see what we can do to help.

We are also currently contacting all Torus customers, aged 60+ to make sure they have the support they need during self-isolation and lockdown.

We are asking our customers to make sure we have the correct contact number for them, which they can update via their online account or calling our contact centre.

Paying rent – help and support from Torus

We want customers to know that we are here to help, so if they are experiencing financial difficulties and may not be able to pay your rent a member of the income team will be contacting them to offer support and advice.

We are also asking customers to get in touch with us if they need help and our rents team and we will do their best to support them.

Government advice

You can also head to the Government Advice webpage which covers plenty of useful information on coronavirus including:

As information about coronavirus is being updated regularly, we advise you to keep a close eye on the Government website for all the latest information.

Keep updated

This is a fast-changing situation and we will be updating the website on a regular basis, please keep checking the website(s) and social media for updates.  You can also keep up to date with news from Torus via our Twitter account @WeAreTorus.

Please be reassured that the safety of our tenants, residents, staff and contractors remains our top priority.