Meritless disrepair claim costs Torus tenant £3,262 in court costs
This July saw a St Helens tenant with £3,262 in court costs to pay after being encouraged by a legal firm to pursue a claim…
£3.7m investment helps tenants tackle increasing energy bills
337 Torus homes have seen a share of £3.7million to help them to run more efficiently and environmentally friendly. The two-year project, which is supporting…
Chair of Torus Board appointed by The Queen to be a Circuit Judge
Paul Burns, Chair of local transformation and regeneration Group Torus, has been appointed by The Queen to be a Circuit Judge. Paul was appointed Chair…
Torus Dragon Boat Race competitors raise £2000 for local hospice
Congratulations to colleagues from across the Torus Group who raised more than £2,000 for St Rocco’s Hospice after taking part in the Dragon Boat Race….
Following the principles of the ‘Together with Tenants’ Charter
We strive to develop good relationships with our customers to get you involved in helping us to shape the services that we provide. By listening…
Protecting our employees against unacceptable behaviour or abuse
We are here to keep our customers safe and to provide the best service we can, but we’re also responsible for protecting our employees from…
Taking special care of our supported living customers during the heatwave
Following the heat-health alert issued by the UK Health Security Agency last week, teams across our landlord services have been working tirelessly to keep our…
Torus shows support for ASB Awareness Week 2022
Torus has joined a national campaign to tackle anti-social behaviour (ASB) and keep people in our communities safe. Running from July 18 to 22, ASB…
Introducing our new Customer Service Standards
At Torus we aim to deliver high-quality services every time and we don’t want there to be any surprises when customers access our services. We…
Torus tenants help improve response to complaints at 2022 Housing Conference
Torus tenant and involved customer, James from Haydock, along with 12 other tenant volunteers attended the CIH Housing 2022 Exhibition, Europe’s largest housing festival and…
Wirral Council Celebrated with Torus as Lyndale Avenue Completes
Investing in and regenerating local communities is central to every scheme Torus Developments undertakes and its most recent development in Eastham is no exception. To…
Visiting our customers and their homes
Whilst Torus were able to continue to deliver key services throughout the pandemic, inevitably some service areas could not run as normal and suffered because…
Proudly sponsoring Mandela8 celebrations
Torus is proudly sponsoring this year’s Mandela8 celebration which will see the Mandela family return to Liverpool. Nelson Mandela’s eldest daughter, Dr Makaziwe ‘Maki’ Mandela,…
Ground broken on ‘first of its kind’ £40 million City Residential Development
Transformation Group, Torus, is celebrating breaking ground on its landmark redevelopment at Liverpool’s historic Stanley Dock, after receiving planning permission to build 185 apartments and…
Jubilee fun in our schemes
It was red, white and blue across our over 55’s schemes this weekend! Here is just a snapshot of what went on as our residents…
Our Jubilee services
To mark Her Majesty’s 70 years on the throne, there is a four-day bank holiday weekend from Thursday 2 June to Sunday 5 June. Torus…
MP welcomes investment into St Helens community shops
This month Torus welcomed MP for St Helens North, Conor McGinn and Moss Bank Ward Councillors Trisha Long and Tracy Dickinson to the re-building site…
Positive results from our new ‘Delighted’ text message survey
Torus customers who have had a recent repair done to their home, may have received a text asking them how happy they are with the…
Torus receives RoSPA Gold Award for health and safety achievements
North West growth and regeneration group Torus is celebrating after landing an internationally recognised award for demonstrating high health and safety standards. Torus has received…
Our Easter services
Torus will close for the Easter Bank Holiday weekend on Thursday 14 April 2022. Torus will be providing an emergency out of hour’s service for…